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Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps

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Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps

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Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps
Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps
2020-11-13 04:54:30
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20200708

Hello, just bought an Archer AX50 and I'm having several issues with it.

 

1. My connection speed on cable is always 100mb,

 

    tried to change the negotiation speed at System Parameters.

 

2. Sometimes I can't open my router configuration page, the page just don't load and after some minutes it loads asking for my password again.

 

3. My 5g connection is reaching a maximum of 70mbps 

 

 

What I've already tried:

 

- Reset to factory status the router.

- Change cables (when connected directly from my modem it reaches 250mbps)

- Disable QoS, Change QoS to 1024 (but it only allows 999 at maximum)

- Use my modem in Bridge mode.

- Connect different devices to check the speed. All of them got the same result. being them a Nintendo Switch, Motorola Z2 Play and an Asus notebook that could reach a 160mbps on my modem default wireless.

 

For now I'm out of ideas of what to do, I gladly accept some help to use this router since for now all it had done is worsened my whole connection being wired or wireless.

 

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Re:Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps
2020-11-13 05:46:07

@ShiroiSeven Oh and that's my speed when I connect my modem directly to my pc 

 

I'm sure the cable isn't the problem. I'm verifying all I can do before I have to return it =/

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#2
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Re:Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps
2020-11-13 06:29:50

@ShiroiSeven 

 

Hello, thank you for all the detailed info, please tell us the brand and model number of the Nintendo Switch and the adapter on the Asus notebook, we will check and investigate further.

 

BTW, how long is the cable between the AX50 and the Asus notebook or the Nintendo Switch when you did the test? Try a shorter cat5e or cat6 cable, Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps
2020-11-13 06:42:23 - last edited 2020-11-13 06:56:39

@ShiroiSeven

 I'm using a Furukawa Cat6 cable of 3 meters. (This model https://www.furukawalatam.com/en-us/products-catalog-details/gigalan-cat6-uutp-lszh3d)

Asus Notebook - Model X556U

Switch - First Generation and I've tried wirelessly  and cabled (using 20256 Ugreen adapter for it, since Nintendo didn't put a RJ45 connection to it).

 

My computer where I'm connecting it is running an Z370 AORUS ULTRA GAMING 2.0 Motherboard.

 

If is there anything else I could add to help I would gladly inform.

 

 

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#4
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Re:Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps
2020-11-13 08:30:06

@ShiroiSeven 

 

Thank you very much for all the detailed info. We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps
2020-11-13 08:36:20

@Kevin_Z 

 

Thank you for all the attention on this case. I'll do my best to help finding a solution with them.

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#6
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Re:Archer AX50 (AX3000) Wired and Wireless connection limited to 100mbps
2020-11-13 08:57:55

@ShiroiSeven 

 

Thank you so much for your quick reply. We will ask out engineer to follow it up ASAP.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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