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Wifi disconnection issue

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Wifi disconnection issue

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lpeter

2020-12-14 22:56:49 - last edited 2020-12-15 01:07:53

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Wifi disconnection issue

2020-12-14 22:56:49 - last edited 2020-12-15 01:07:53

Model: AC500

Hardware Version: V2

Firmware Version: 0.2.0 0.9.1 v0074.0 Build 170504 Rel.68210n

Hi,

my new router closes the Wifi connections after a few minutes (I tried a continous ping the router did not help). I need to reconnect then the connection is fine for a few minutes. 3 ethernet ports are used, none of the wired devices experiencing the same issue. All wifi devices (we have 4) experience the issue but not in the same time when the connection is broken for a PC the connection doesn't broken for the laptop. All of these devices worked fine with the previous Wifi router. DSL is the internet acces type.

What's the solution?

The device:

TP-Link AC1600 Dual-Band Wi-Fi VDSL/ADSL Modem Router

Firmware Version:0.2.0 0.9.1 v0074.0 Build 170504 Rel.68210n Hardware Version:Archer VR600 v2

Many thanks.

Peter

1 Reply

Kevin_Z

2020-12-23 07:06:26

Posts: 21587

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Registered: 2018-12-24

Re:Wifi disconnection issue

2020-12-23 07:06:26

@lpeter

Hello, sorry to hear that this modem router gives you troubles. Please help us get the following information for further assistance:
1. When the internet dropped on the VR600, are the internet and DSL lights solid on, wired devices still access the internet fine?
2. If it is only the wireless disconnects, you may try to adjust the wireless settings on the modem, such as wireless channel, channel width and security settings, then monitor again. You can also refer to Case One to do more troubleshooting: https://www.tp-link.com/support/faq/2238/, then tell me what are the changes you did.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

lpeter

2020-12-14 22:56:49 - last edited 2020-12-15 01:07:53

Posts: 6

Helpful: 0

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Stories: 0

Registered: 2020-12-14

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