Archer C7 Youtube VERY slow loading
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All my devices take forever to load YouTube videos when connected to the router (Wi-Fi or Ethernet).
It rarely works normally but most of the time it takes at least 1 minute to load.
Everything else seems to be working, its just youtube that is really slow.
Also when it does load, auto quality is always set to low, as if my connection was too slow, but when i change to 4k, it still loads really fast.
It's a really frustrating issue that a lot of people have. and no real fix was found.
Thanks in advance for the help.
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What's the upload and download bandwidth you are getting from your ISP? Where did you try to load the YouTube, on a phone or computer? Try to connect the computer directly to your ISP modem, check if you can load the YouTube flawlessly first.
If that is normal when connecting to the ISP modem directly, try to refer to this guide below to set the QoS priority for the device, then monitor again:
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What's the upload and download bandwidth you are getting from your ISP? Where did you try to load the YouTube, on a phone or computer? Try to connect the computer directly to your ISP modem, check if you can load the YouTube flawlessly first.
If that is normal when connecting to the ISP modem directly, try to refer to this guide below to set the QoS priority for the device, then monitor again:
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@Kevin_Z It worked normally when connected directly to my ISP modem, so i set QoS priority as you said and it seems to have fixed the issue !!
Thanks for the fast response, this issue was driving me crazy for months now.
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That's great.
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@Kevin_Z Nevermind I rebooted my pc and now the issue is back... QoS is still enabled.
BTW i get around 960mb/s download and 500mb/s upload
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That's bad. Disable the QoS then if it doesn't help.
Just to confirm, does the issue happen all the time when you are trying to play YouTube, or it actually happens some time during watching? Please send us the system log on the C7, including those when playing the YouTube fine and when it is not.
BTW, the tech team was made aware of your issue. They will likely reach out to you via email to continue to troubleshoot your issue. You can send the system log via email directly.
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@Kevin_Z It happens all day long, There are random times when videos load normally but it is really rare.
As the tech team didnt reach out to me yet, where can I send you the syslog ? I'm not really confident about posting my ip on forums
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@Kevin_Z I did and he asked if we could set an appointment so he could take control of my pc and see the problem himself. But I saw the mail a bit to late and now I'm not getting any response
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You can reply to the engineer directly via email to rearrange the appointment, they will get back to you soon after they receive your email.
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@Thadboy I have the exact same issue with my tp links decos , please forward me a solution this makes the system useless for me, I already contacted YouTube support and the issue it's this wifi systems , I called the tplink support phone and besides the fact it took forever she just told me to reset the decos and hang the phone on me , completely awful client service!!
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