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Wireless clients keeps getting disconnected in 2.4ghz band Archer C6(US) V3.2

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Wireless clients keeps getting disconnected in 2.4ghz band Archer C6(US) V3.2

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wireless clients keeps getting disconnected in 2.4ghz band Archer C6(US) V3.2
Wireless clients keeps getting disconnected in 2.4ghz band Archer C6(US) V3.2
2021-06-18 07:47:45 - last edited 2021-06-18 08:04:37
Model: Archer C6  
Hardware Version: V3
Firmware Version: Archer C6 V3.2

Hardware Version: Archer C6(US) V3.2

Firmware Version: 1.0.5 Build 20201117
We have clients getting disconnected at the same time from time to time in the 2.4ghz band, I read in "https://community.tp-link.com/en/home/forum/topic/207232" that the beta firmware fixed this problem for them can you provide a more updated version or the firmware for Archer C6 V3.2 US as we have many devices which only works on 2.4ghz band.

Thank you

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Re:Wireless clients keeps getting disconnected in 2.4ghz band Archer C6(US) V3.2
2021-06-21 01:25:53 - last edited 2021-06-21 01:26:37

@NahoQuick 

 

Can you please confirm when the 2.4G stops working, are you able to see it on the devices? Can you connect it back? How did you recover the connection? Try to modify the wireless settings on the router, such as wireless channel, channel width, and security, you can check the guide below:
https://www.tp-link.com/support/faq/722/

 

Are both the wired connection and 5G stable?

 

How many wireless devices connect to the 2.4G network? What are they?

 

When did you purchase the router? Does the issue happen when you first purchased it, or it occurs recently? You can also try to reset the router to factory defaults then reconfigure it from scratch, then confirm again if the issue persists.

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Re:Wireless clients keeps getting disconnected in 2.4ghz band Archer C6(US) V3.2
2022-02-14 14:54:16

  @NahoQuick  Hi there, I am having the same issue with my Archer C6. Did you find any fix for the issue?

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Re:Wireless clients keeps getting disconnected in 2.4ghz band Archer C6(US) V3.2
2022-02-14 15:17:52
after 2 RMA still same issue Just ask for a refund to get a different model
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