@joshibbj 

 

Hi,

 

At which point does it fail exactly?

 

Can the IP camera see the SSID of the WR845N router when you click "Survey" (or whatever it's called in your camera)?

 

If it sees the SSID of the router and you click "Connect" (or whatever it's called in your camera) will you get an error message? Does the camera's setup GUI offer some sort of system error log?

 

For a start I would recommend these settings on the router:

Wireless Mode: 11bgn mixed

Channel: 1

Channel Width: Auto

Wireless Security: WPA/WPA2 - Personal

Encryption: Auto

Verify there is no "Wireless MAC Filtering" enabled on the router.

 

 

By the way, can you tell us the make and model of your IP camera?

 

@joshibbj 

Camera configuration app is able to see SSID. I am using SMITCH 360 IP camera.

Configuration fails after detecting SSID. I tried using the router setting you suggested but that didn't help.

 

@joshibbj 

 

Okay.

I couldn't find a user manual for this camera on the Internet, but instead a setup video that someone kindly made.

https://www.youtube.com/watch?v=qAeDfvDyHK4

 

So this camera model receives the information about the Wi-Fi network (SSID and password) via a QR code that is being held in front of the camera's lens.

 

Is your camera's LED indicator flashing red when you attempt to do the configuration?

Is the phone or tablet that you use for configuring the camera with the Smitch Secure app properly connected to the Wi-Fi of your TL-WR845N?

When you hold the phone/tablet's screen with the QR code on it in front of the camera's lens, do you hear the "beep beep" sound? If not, do you get any other response from the camera?

If you have a second camera phone available, then try to scan the QR code of the Smitch Secure app with a QR code scanner app on the other phone and then check if the information you see (SSID and Wi-Fi password) makes sense.

 

@woozle 

Hi,

Thanks for these details. I have already gone through it. My camera makes beep-beep sound and I can see Stable GREEN LED after scanning QR code. However in the app I see error message saying failed to connect to device. I cross cheked router parameters (bandwidth, SSID and password, encryption). All looked good.

When I try to configure camera with mobile hotspot it works seamlessly. 

 

 

 

@joshibbj 

 

I think the beep beep and the green LED should mean that the camera is actually connected to the router's Wi-Fi.

 

If you go into the router's setup GUI in the menu "DHCP" -> "DHCP Clients List", can you identify your Smitch camera in that list?

In case the list contains lines where the "Client Name" field is empty, then see if you can find it via its MAC Address. (the MAC address of a device is usually printed on the device itself and/or the packaging)

 

And one more thing to check: In the router's setup GUI in the menu "Wireless" -> "Wireless Advanced" make sure that the option "Enable Client Isolation" is not selected.

@woozle No, I don't see any new client added to client list in router GUI. I confirmed that client Isolation is disabled.

@joshibbj 

 

Thanks for confirming. I've ran out of ideas now. We will have to see if someone else can come up with a solution.