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AX1800 Router Reboots as soon as iPhone12 joins the network

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AX1800 Router Reboots as soon as iPhone12 joins the network

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AX1800 Router Reboots as soon as iPhone12 joins the network
AX1800 Router Reboots as soon as iPhone12 joins the network
2021-11-22 08:04:11 - last edited 2022-03-31 11:01:48
Model: Archer AX1800  
Hardware Version: V1
Firmware Version: 1.0.3 Build 20210826 Rel. 61912(5553)

Hi @Kevin_Z and other helpful members, 

 

 

I have a brand new TP-Link Archer AX23/AX1800. Configurations were all fine and I was working on my Mac connected to the network without any issues. 

However, the moment I connect my iPhone12 to it, I see that the router starts rebooting at random. 

 

This exact same behavior with my previous TP-Link AX10 too. 

 

It would be great is this is debugged and a patch provided at the earliest. 

 

Attached logs. 

 

 

File:
syslog-2021-11-22.logDownload
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#1
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1 Accepted Solution
Re:AX1800 Router Reboots as soon as iPhone12 joins the network-Solution
2022-01-14 03:13:38 - last edited 2022-03-31 11:01:48

@benlee 

 

Do you mean the router will reboot itself once you connect the iPhone XR IOS 15.1 to the network? No matter it connects to the 2.4G or 5G?

 

Try to disable IPSec passthrough on the AX23 (under Advanced > Security > ALG), then reboot it and confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2021-11-22 10:45:33

@ganeshahv 

 

Hello, you reported the same issue that happens on the Archer A10, and now the AX23 has the same behavior? If you leave the iPhone 12 disconnected from the network, will the AX23 be stable?

 

We do need a video clip that displaying you connect the iPhone 12 to the AX23, and AX23 reboots itself, then we will confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2021-11-22 16:17:53

@Kevin_Z , Attached is a video when the router reboots. 

As soon as my iPhone12(running iOS 15.1.1) connects to the Wifi, the router reboots. 

File:
Router Reboot.mp4Download
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#3
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2021-11-23 01:06:14

@ganeshahv 

 

Is the iPhone 12 connected to the 2.4G or 5G network? How about trying the other?

 

The issue you reported sounds abnormal, we would like to escalate it to the support engineers, they will help investigate and help.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2021-11-23 06:02:43

@Kevin_Z , 

 

I tried with both the networks. It is the same issue. 

I received the email from the escalation team and have replied back. 

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#5
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2021-11-23 06:22:46

@ganeshahv 

 

Thank you. They will try to look into the issue and report back once there is a solution.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2022-01-14 00:50:20

@Kevin_Z  Hi, I am having exactly the same problem. I bought 3 of AX1800 AX23 just last week (Jan 8th, 2022) and all having the same problem. I am using iPhone XR IOS 15.1. I have also upgraded to the latest firmware 1.0.4 Build 20211117 Rel. 42269. Is the problem fixed ? Please share

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#7
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network-Solution
2022-01-14 03:13:38 - last edited 2022-03-31 11:01:48

@benlee 

 

Do you mean the router will reboot itself once you connect the iPhone XR IOS 15.1 to the network? No matter it connects to the 2.4G or 5G?

 

Try to disable IPSec passthrough on the AX23 (under Advanced > Security > ALG), then reboot it and confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2022-01-14 23:35:12

@Kevin_Z Hi Kevin. Thanks for the assist. Is working fine now. 

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#9
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2022-01-17 09:55:24

@benlee 

That's great to know it works.yes

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#10
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Re:AX1800 Router Reboots as soon as iPhone12 joins the network
2022-05-14 05:55:53

  @Kevin_Z 

Hi,

 

I have the same issue with AC2600 V2 router. I could not find the IPSec passthrough setting under advance --> security. Please help.

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