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Google home mini won't connect

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Google home mini won't connect

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Google home mini won't connect
Google home mini won't connect
2022-02-23 05:21:14
Model: Deco X68  
Hardware Version: V1
Firmware Version: 1.0.4 build 20210519 Rel.35755

If this is already out there, I apologize.  I installed a Deco X68 and it went in perfectly.  Everything showed up and worked as expected including Alexa.  My Google Home Mini never made it and even though I've tried pretty much everything I can find, no luck.  Tried different security, frequencies and options, both on the main and guest networks.  Did a factory reset, Uninstalled and Reinstalled the Home app, Re entered my network credentials, all to no avail.  I've even see some people say it just isn't supported but those are pretty old posts...  

 

Thanks in advance.

 

Wayne

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Re:Google home mini won't connect
2022-02-24 07:34:15

  @Waynef 

Hi, welcome to the community.

Did you mean Google home mini is unable to connect the Wi-Fi of Deco X68 or the wireless connection to Deco X68 is very unstable?

If it is unable to be set up, could you please record a video clip about the whole set-up process?

Thank you very much.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Google home mini won't connect
2022-05-07 08:33:06

  @Waynef 

 

I have a very similar problem.

I have 3 Deco X68 units around the house working very well with all devices except my Google minis and speaker.

 

I have a number of Google devices:

1 Nest Thermostat - works fine

1 Nest Hub Max Display - works fine

3 Google Minis - drops connection

1 Google Nest Audio Speaker - drops connection

 

The Minis and the speaker all drop connections. I reboot them and they connect but drop after a little while and say they can't connect.

 

Is there any work around for this? The Decos are set up pretty much out of the box.

(Before installing the Decos I connected them all to a Virgin Super Hub 3 wifi and had no issues with them dropping.

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