Carte SIM non reconnue

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Carte SIM non reconnue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Carte SIM non reconnue
Carte SIM non reconnue
2022-03-05 06:46:23 - last edited 2022-03-07 00:46:04
Model: TL-MR6400  
Hardware Version: V1
Firmware Version: 1.1.0 0.9.1 v0001.0 Build 200511 Rel.43036n

Bonjour à tous.

 

depuis quelques jours mon routeur TL-MR6400 ne reconnais plus ma carte SIM. J'ai réalisé toutes les dernières mise à jour mais aucun résultat. J'ai restaurer à l'état usine la machine mais toujours rien. 
 

Avez-vous une idée d'où peu provenir le Problème ?

 

merci d'avance.

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#1
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3 Reply
Re:Carte SIM non reconnue
2022-03-14 08:49:24

  @Tony3466  

 

Hi, what is the SIM card status on Advanced->Status page? If indeed no SIM cards can be detected any more, please try the following troubleshooting steps:

1. Unplug and reinsert the SIM card

2. Make sure the same SIM card works fine on other devices

3. Reboot the router with SIM card inserted properly

4. Try a different SIM card

 

If above steps still cannot resolve the problem, please contact the reseller where you bought it or the local technical support in your area to check warranty, here is the contact information of technical support in different areas: https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Carte SIM non reconnue
2022-03-14 09:22:42

  @Tony3466 

 

Bonjour Sunshine et merci pour votre réponse.

 

 

le statut de ma carte SIM est "aucune carte SIM", je l'utilise tous les jours dans mon iPad et elle fonctionne très bien.

 

J'ai réalisé plusieurs fois la manipulation que vous m'avez indiqué, mais malheureusement c'est toujours pareil.

 

je vais voir au magasin ou j'ai acheté l'appareil pour la garantie.

 

j'ai essayé de contacter le support de service après vente de Tp-link mais il faut "prendre un ticket". Or, lorsque je créé un compte pour "prendre un ticket" j'ai toujours le message suivant "Cookie is disabled in your browser. Please enable the cookie to continue." Pourtant les coockies ne sont pas bloqués sur mon mac.

 

Merci encore pour votre aide.

 

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#3
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Re:Carte SIM non reconnue
2022-03-15 02:41:35

  @Tony3466 

 

Thank you very much for the feedback. I just checked the support page on my end, there is no problem to create a ticket, if it is still under the seller's warranty, you could try to replace it with the seller, and If you need any further help on our product, please let us know.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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