MR600 5Ghz issues

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MR600 5Ghz issues

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MR600 5Ghz issues
MR600 5Ghz issues
2022-06-10 09:24:58 - last edited 2022-06-12 08:50:15
Model: Archer MR600  
Hardware Version: V2
Firmware Version: 1.3.0 0.9.1 v0001.0 Build 210208 Rel.61056n

We've been using the Archer MR600 V2 as an NBN WIFI router very successfully for the last 6 months. We normally connect through the 5ghz channel because it is much faster than the 2.4ghz alternative. In the last few days we have not been able to connect to the 5ghz channel. It shows up on our devices (iphones, ipads, macbooks) but when it's selected we get the message "Unable to join the network TP-Link_73D2_5G". I've tried forgetting the network then starting again on each device. I've tried rebooting the router. Nothing seems to work. No-one has changed any settings on the router. Does anyone know how to fix this?

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11 Reply
Re:MR600 5Ghz issues
2022-06-13 01:45:13

  @Zorro16 

 

Hi, is the wired connection or 2.4G connection still working fine?

Please login the web interface of the MR600, try to change the 5G WiFi name and Password, then try to connect the 5G WiFi again.

 

You could also try to change the 5G channel from Auto a static one such as channel 36, 40 etc.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:MR600 5Ghz issues
2022-06-13 02:44:56

  @Sunshine 

Hi. Thanks for the suggestions. Changed the name and password for the 5ghz channel but no connection. Changed from auto channel selection to 36. Again, no connection.

 

Message continues to be "Unable to connect" even though my phone and computer, etc, can all see the channel.

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#3
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Re:MR600 5Ghz issues
2022-06-13 02:48:22

  @Sunshine 

Also, wired connection and 2.4ghz wireless working perfectly.

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#4
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Re:MR600 5Ghz issues
2022-06-14 03:03:55

  @Zorro16 

 

Hi, thank you very much for the reply.

May I know if you tried factory reset the router as well? If not, please have a try.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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Re:MR600 5Ghz issues
2022-06-14 03:11:57

  @Sunshine 

Hi. Thank you again.

I rebooted through the app. I also disconnected from power for a minute. Are these the same as Factory reset? If not, what is the correct procedure please?

 

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#6
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Re:MR600 5Ghz issues
2022-06-14 09:30:28

Zorro16 wrote

  @Sunshine 

Hi. Thank you again.

I rebooted through the app. I also disconnected from power for a minute. Are these the same as Factory reset? If not, what is the correct procedure please?

 

  @Zorro16 

 

Hi, thank you for the reply. The procedure you've done is to restart the router instead of factory reset, please note that factory reset is to reset the router to default settings, so your previous configuration will be lost.

 

How to do factory reset: with the router powered on, press and hold the reset button on the back panel of the router for about 10s until the power LED start flashing.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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Re:MR600 5Ghz issues
2022-06-15 23:34:28

  @Sunshine 

Hi. I have done a Factory reset now and the same problem continues on all devices. We get the message "Unable to connect" even though the devices can see the 5ghz channel.

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#8
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Re:MR600 5Ghz issues
2022-06-16 05:47:02

  @Zorro16 

Hi, please download the latest firmware from our official website:

https://www.tp-link.com/en/support/download/archer-mr600/v2/#Firmware

 

Then update the firmware: https://www.tp-link.com/en/support/faq/1667/

 

After that, if 5G WiFi is still not working, please send an email to support.forum@tp-link.com with subject "Forum 560164", our engineer will follow up your case.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#9
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Re:MR600 5Ghz issues
2022-06-19 01:46:23

  @Sunshine 

Hello. Thank you for all your advice. The firmware is the current version so it appears we've exhausted all options. 

I will contact the engineer on the email you've provided.

Thank you

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#10
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Re:MR600 5Ghz issues
2022-06-21 02:57:09

  @Zorro16 

Just a follow up - TP-Link Engineer was very thorough trying to resolve the issue for us. In the end decided it was a physical fault with the router and is arranging a replacement under warranty for us.

Stuff breaks down. Can't help that. But great response from TP-Link Community and Engineer makes the process much easier. Really appreciated. 

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#11
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