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Win 7 compatibility

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Win 7 compatibility

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Win 7 compatibility
Win 7 compatibility
2022-06-28 10:14:07
Model: Archer AX1800  
Hardware Version: V1
Firmware Version: 1.0.7 Build 20220401 rel.43893(4555)

Impossible to find the right model - mine is an AX5400, which I could not find om the dropdown menu.

 

The router(s - I have two in different locations) was sweet and easy to install. Notable increase in speed both on WiFi and cabled network. However:

 

My trusty old desktop computer runs Windows 7 Professional. My files are stored on NAS (Synology DSL718+, running Windows, version not known). After replacing my old router I can no longer access the NAS via Windows Explorer. Re-mounting the drives is not possible either, the Assistant simply cannot connect to the station. The web interface works fine, so the NAS is up and running.

Have tried rebooting NAS, router and computer.

Win 10 computers connect, no sweat.

Any idea what I can do to re-establish connection through Win7 Explorer? Yes, I know that Microsoft no longer support Win7 :-), but still.

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Re:Win 7 compatibility
2022-06-28 11:41:24

@MortenMo 

 

When talking about AX5400, I believe you own an Archer AX73 or AX72, you may verify by checking the sticker on the router bottom, where is a Model.

 

Back to the issue you are reporting, can I know are the Windows 7 and NAS connected to the AX5400 directly with Ethernet cables via LAN? Please check if the Windows 7 and NAS are getting IP addresses from the AX5400 automatically. Be sure both of them are using an IP address that is in the same IP subnet of the AX5400 if you tried to configure static IP settings. You can search online for "How To Find IP Address of Synology NAS" to check the IP of the NAS. If you didn't change the IP of the AX5400, it should be 192.168.0.1, so you may configure a static IP on the NAS to be in this 192.168.0.x subnet, such as 192.168.0.250.

 

You may also search online for "What_can_I_do_to_troubleshoot_NAS_connection_problems" and follow the guide to check the settings on the NAS itself.

 

Sorry that I cannot post the links directly in the community.

 

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Re:Win 7 compatibility
2022-06-29 09:24:38

  @Kevin_Z 

You are right, the sticker says AX72.

 

Question is possibly resolved. I am upgrading the Synology software, and this shows some positive signs. Thanks anyway! 

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