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VR2100 Connection Lost Problem

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VR2100 Connection Lost Problem

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VR2100 Connection Lost Problem
VR2100 Connection Lost Problem
2022-08-21 16:04:16
Model: Archer VR2100  
Hardware Version: V1
Firmware Version: 1.6.0 0.9.1 v009e.0 Build 220518 Rel.41627n

i bought a vr2100 1 week ago and my internet not working at least 2-3 times a day (the internet symbol in the modem turns red) and about 10-20 seconds its fixing itself but its annoying im thinking to return if its not have a solution (internet says its a think that vr2100 have and there is no solution). i cant get system diary history because i dont have a cable connection when the internet gone wifi cant let me go 192.168.1.1 , while im trying internet works again .  (sorry for the language barrier)

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#1
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Re:VR2100 Connection Lost Problem
2022-08-21 17:44:30

  @Berkopter i find the log files it says : (btw i looked the 192.168.1.1 while the problem going on and my ip address was 0.0.0.0 and 255.255.255.255)

2022-08-21 19:33:56 [6] PPP: Terminating on signal 15
2022-08-21 19:33:56 [6] PPP: Connect time 460.6 minutes.
2022-08-21 19:33:56 [6] PPP: Sent 207156581 bytes, received 3083005176 bytes.
2022-08-21 19:33:56 [5] System: DSL Link Down
2022-08-21 19:34:00 [6] PPP: Terminating on signal 15
2022-08-21 19:34:00 [5] System: DSL Training
2022-08-21 19:34:02 [5] PPP: Connection terminated.
2022-08-21 19:34:02 [5] PPP: Release PPP unit success
2022-08-21 19:34:02 [5] PPP: Modem hangup
2022-08-21 19:34:18 [5] System: DSL Link Up us/ds 0/0 kbps Type 64/65B PTM Annex B
2022-08-21 19:34:20 [6] PPP: sent [PADT session is 1]
2022-08-21 19:34:20 [6] PPP: sent [PADI Host-Uniq(0x00005fb9)]
2022-08-21 19:34:25 [6] PPP: sent [PADI Host-Uniq(0x00005fb9)]
2022-08-21 19:34:35 [6] PPP: sent [PADI Host-Uniq(0x00005fb9)]
2022-08-21 19:34:55 [4] PPP: Timeout waiting for PADO packets
2022-08-21 19:34:55 [3] PPP: Unable to complete PPPoE Discovery
2022-08-21 19:34:55 [4] PPP: Connect script failed
2022-08-21 19:35:13 [6] PPP: sent [PADT session is 1]
2022-08-21 19:35:13 [6] PPP: sent [PADI Host-Uniq(0x0000611f)]
2022-08-21 19:35:18 [6] PPP: sent [PADI Host-Uniq(0x0000611f)]
2022-08-21 19:35:18 [6] PPP: rcvd  [PADO PeerMac(34-6e-9d-92-cd-dd)]
2022-08-21 19:35:18 [6] PPP: sent [PADR Host-Uniq(0x0000611f)]
2022-08-21 19:35:19 [6] PPP: rcvd  [PADS SessionID(0x0002)]
2022-08-21 19:35:19 [5] PPP: Connected to 34:6e:9d:92:cd:dd via interface nas8.35
2022-08-21 19:35:19 [6] PPP: Using interface ppp1
2022-08-21 19:35:19 [5] PPP: Connect: ppp1 <--> nas8.35
2022-08-21 19:35:19 [5] PPP: PAP authentication succeeded
2022-08-21 19:35:19 [5] PPP: peer from calling number 34:6E:9D:92:CD:DD authorized
2022-08-21 19:35:19 [5] PPP: local  IP address 100XXXXXXXXX
2022-08-21 19:35:19 [5] PPP: remote IP address 172.XXXXXXXXX
2022-08-21 19:35:19 [5] PPP: primary   DNS address 193.XXXXXXXXX
2022-08-21 19:35:19 [5] PPP: secondary DNS address 212.XXXXXXX

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#2
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Re:VR2100 Connection Lost Problem
2022-08-24 08:49:24

  @Berkopter 

Hi, May I know who is your internet service provider and have you checked with the internet provider whether there is any disturbance on the DSL connection?

If they have confirmed the DSL connection is steady, could you please send an email to support.forum@tp-link.com with the following information:

1. A  whole picture of the Advanced>status page before and after the disconnection.

2. A copy of the system log on the web UI.

 

Thank you very much.

Best regards.

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