White light, connected but no internet connection

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White light, connected but no internet connection

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White light, connected but no internet connection
White light, connected but no internet connection
2022-08-28 02:37:04
Model: Deco E4  
Hardware Version:
Firmware Version:

The modem has an internet connection. The deco is connected fine with a stable white light. The problem is when we try connect, the deco is connected but there is not internet connection. 

 

Side note: it was moved a few meters only. It was working fine before but now its not when we moved it.

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Re:White light, connected but no internet connection
2022-08-28 16:03:51

  @Versachi 

 

Hey

 

Can you describe how the Deco and Modem are connected?  also what model the modem is.. 

 

If you go to the Deco app does it say its got an internet connection

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