Deco M5 App keep saying Disconnected from other decos while the indicator on hardware is green

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Deco M5 App keep saying Disconnected from other decos while the indicator on hardware is green

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 App keep saying Disconnected from other decos while the indicator on hardware is green
Deco M5 App keep saying Disconnected from other decos while the indicator on hardware is green
2022-08-30 09:07:11
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.7

Hi, my satelite deco (m5) lately keep showing "disconnected from other decos" In the app while the hardware's indicator is solid green. How to solve this? 

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Re:Deco M5 App keep saying Disconnected from other decos while the indicator on hardware is green
2022-09-01 11:29:24

  @Mozzara 

Hi, are you still able to get internet service from this " disconnected from other decos" satellite unit?

Have you tried to restart this satellite once to see whether it helped or not?

By the way, now Deco M5 has 1.6.0 firmware and myabe you could consider updating to the latest version as well.

Thank you very much.

 

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Re:Deco M5 App keep saying Disconnected from other decos while the indicator on hardware is green
2022-09-02 07:20:05

  @David-TP 

Hi David, sometimes i can get, sometimes it is off. I tried a few times to unplug and reset the main deco and satelite deco. But no result.

I check the version but it is said that i am updated.

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Re:Deco M5 App keep saying Disconnected from other decos while the indicator on hardware is green
2022-09-10 14:35:57

  @Mozzara 

 

Now i can only have connection from the satellite deco if the distance to the main deco is around 5 feet. If i move it more than that distance the light turns to flashing red. 

 

But if the distance is so small like this than i wont even need to buy te second deco right. Any idea?

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