AX72 No internet while connected if idle
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
When devices are connected overnight, they lose internet connection even while connected to the router. I notice that clients in network map only shows devices actively using the internet and doesn't show those connected to the router.
When I turn on my computer, it takes 10-20 seconds for it to change from "No internet" to connected.
I have less than 10 devices.
Is there a fix for this issue? I have TWT and wireless scheduling turned off.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello @zazazas
Thank you for posting on the TP-Link Community.
Is your computer connected to the AX72 via an Ethernet cable? What is the brand and model of the Ethernet adapter?
Are there any range extenders that connect to the AX72 via Onemesh? If no, please try to disable Onemesh on the AX72, then reboot the AX72 and the computer to confirm if it can connect to the internet immediately when it starts up.
- Copy Link
- Report Inappropriate Content
@Kevin_Z No it's using wifi. I don't have any range extenders connected and onemesh is turned off.
- Copy Link
- Report Inappropriate Content
Thank you for getting back with the detailed info.
Can I know what are the devices that connect to the AX72 lose internet access when they are idle? What are the OS versions?
This sounds more like a behavior decided by the devices themselves, some phones will lose the wireless connection when idle and it is designed to be like that to save battery.
- Copy Link
- Report Inappropriate Content
I'm fairly certain it isn't. I was using an Asus router before this and it never had this behavior. The 'No internet" occurs on a Windows 10 laptop and the suspected overnight "sleep" happens on Android. My device is on Android 11 but I have others on different versions that seem to do the same thing.
- Copy Link
- Report Inappropriate Content
If that is the case, I would like to escalate the case to our support engineers to investigate further, please check your registered email box and follow up. Thank you.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1241
Replies: 5
Voters 0
No one has voted for it yet.