Deco M4 Connection Keeps Dropping

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Deco M4 Connection Keeps Dropping

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Deco M4 Connection Keeps Dropping
Deco M4 Connection Keeps Dropping
2022-10-03 10:59:53 - last edited 2022-10-03 11:40:56
Model: Deco M4  
Hardware Version: V4
Firmware Version: 1.0.2

Hi there

 

I have a deco M4 3 pack, the connection in the house keeps disconnecting and the wifi for all the devices drops (mobiles & laptops) for about a minute or two and then reconnects


Grateful for some help

 

The network diagram is VM Hub > Main Deco > Network Switch > Second Deco and then there is a third Deco wirelessly connected

 

 

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15 Reply
Re:Deco M4 Connection Keeps Dropping
2022-10-03 14:49:25
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#2
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Re:Deco M4 Connection Keeps Dropping
2022-10-03 17:46:21 - last edited 2022-10-03 17:47:13

Thanks @Alexandre.   - case 3 sittuation 2 applies to me, but fast roaming is already disabled In terms of the questions: Identify issue is can’t connect to deco or connected but no internet when the issue happens.- Wifi is connected, but there is no internet How often did this issue happen? - Every few hours Collect Network topology. - as above

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#3
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Re:Deco M4 Connection Keeps Dropping
2022-10-03 18:00:05

 @Alexandre. interestingly I just had another wifi drop out just now at 18:50. This time however, the light on my Sattelite Deco M4 was flashing red. I then went downstairs to see what the sittuation was, but when I got there the yellow light was showing, which then became red, and then blue

 

Now the wifi is back up and running. I am very confused by what is going on!

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Re:Deco M4 Connection Keeps Dropping
2022-10-03 19:52:58

  @allibhai 

 

See this document: What do the different LED colors meaning of Deco?

 

The only way I can think of why healthy Main Deco M4 may show Yellow light is it was powered off (lost power) and then you saw Yellow light when it was powered on and coming back online. 

Main Deco powering off/on could explain Internet connection dropping for all devices in the house and Red blinking light on Satellite Deco. 

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Check electrical wiring, electrical socket and how Main Deco is plugged. The problem might be there.

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Re:Deco M4 Connection Keeps Dropping
2022-10-04 09:56:37

  @Alexandre. I can confirm there is no issue with the electrical wiring - there are a number of items connected there and it is only the Deco that is having issues

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Re:Deco M4 Connection Keeps Dropping
2022-10-04 13:11:17

  @allibhai 

 

If you have Main Deco connected through extension cord or power bar, I would suggest plugging it directly to the electric outlet instead. To see if it makes a difference.

 

The only other possibility I can think of is your Main Deco experiences hardware failure, which forces reboots. To check that, swap your Deco units, by promoting your Satellite Deco to Main Deco. Here is the process: Changing the Main Unit for your Mesh Network

 

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Re:Deco M4 Connection Keeps Dropping
2022-10-04 19:23:58

  @Alexandre. Thanks - have tried swapping one of the sattelite decos with the main deco. Will report back

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#8
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Re:Deco M4 Connection Keeps Dropping
2022-10-05 06:50:00

  @allibhai How many online devices do you have? I experience the same over 10 devices. Deco keeps dropping connections as you hit the limit of 10.

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Re:Deco M4 Connection Keeps Dropping
2022-10-07 06:52:42

  @allibhai This did not work, still having connection issues

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#10
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Re:Deco M4 Connection Keeps Dropping
2022-10-07 06:53:11
Yes we've got around 20 devices at home
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