@Wifiislife 

Hi, I am sorry for the inconvenience and I noticed you mentioned that "The deco light goes red and then everything resets and reconnects", were you saying after changing to red, Deco will restart/reboot itself or you might need to manually restart Deco to get the internet back?

I might need to forward your case to the senior engineers later and could you please help me check the following information:

1. May I know who is your internet service provider and the model number of your cable modem?

2. Can I have a picture of the IPV4 settings when Deco turned red?

3. Could you please leave me a picture of your network layout?

Thank you very much.

Best regards.