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Deco App not show device speed

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Deco App not show device speed

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Deco App not show device speed
Deco App not show device speed
2023-01-07 03:37:27 - last edited 2023-01-07 03:38:53

Deco App not show device speed

Model: Deco X20

Hardware Version: X20(4.0)

Firmware Version: 1.0.2 Build 20220401 Rel.63997

 

Hi,

 

For a few weeks I've not been able to see the current speed of devices in the Deco app. They all show 0.0 Kbps on the overview ans Main Deco X20(4.0).
 

I have reboot the Main Deco device and reboot all device in Deco network but still not working. I also have change Main Deco on the App then the main deco on the new X20 is occur the same issue. 

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#1
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4 Reply
Re:Deco App not show device speed
2023-01-09 06:58:31

  @Yai Thank you very much for the feedback.

Could you please help me submit the Deco APP log here:

How to submit Deco APP log

Is there any change in the last weeks, like an APP upgrade or a new joining the network?

I see all your Decos are wired to each other. Are they all working in AP mode?

---If yes, can I have a picture of your network layout, such as:

                                                                      /---Deco X20

ISP modem router combo---a network switch---Deco X20

                                                                      \---Deco X20

                                                                      \---Deco X20

                                                                      \---Deco M9

                                                                      \---Deco M9

Wait for your reply.

Best regards.

 

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Deco App not show device speed
2023-01-10 06:44:26

  @David-TP 

same issue here since updating my x20v2 to 1.14 firmware. 

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#3
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Re:Deco App not show device speed
2023-01-10 07:52:27

I've reported exactly the same issue @ https://community.tp-link.com/en/home/forum/topic/593458?replyId=1162906

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#4
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Re:Deco App not show device speed
2023-02-03 05:41:58

  @YanivKaul 

 

I have a new xe75 pro, and having the same issue. 

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#5
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Replies: 4

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