Samsung Printer Cannot connect to WIFI - AX10

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Samsung Printer Cannot connect to WIFI - AX10

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Samsung Printer Cannot connect to WIFI - AX10
Samsung Printer Cannot connect to WIFI - AX10
2023-02-15 07:30:06 - last edited 2023-02-15 07:47:08
Model: Archer AX10  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20220401 Rel. 57450(4555)

HI,
I have a Samsung M2880FW printer that cannot connect to the AX 10 Wifi network. I tested two other routers from different manufacturers and the printer was able to connect to them without any problem.

 

Note that Smart Access functions are turned off and I have 2 SSIDs (one for 5GHZ and the other for 2.4GHZ) as I have other devices at home that can only connect to WIFI at 2.4GHZ only

 

I performed a long Troubleshooting without success

The actions I did that did not help are:
Changing the SSID name to a short name with only letters
Change password
Changing the WiFi settings for all possible combinations (WPA/WPA2/WPA3/PSK/TKIP+AES/AES)
I removed the security - access to WIFI without a password
Removal of transmission of WIFI 5GHZ
Changing the WIFI channels (1-12)
Changing the frequency to 20/40HZ
Changing the status of the WIFI (N Only/GN Mix/ BGN Mix)
Removing the OFDMA + TWT features
Setting a static IP address on the printer for the same Subnet
Set Reservation in DHCP for the MAC address of the printer

Attempting to connect via WPS - the process gets stuck and does not continue
Firmware update of the printer
Reset printer to factory settings
Reset router to factory settings

 

 

The only way the printer was able to connect is to a guest WIFI (with security, same password) - of course is not a solution

 

I saw here in the forum that there were other people who reported the exact same problem but there is no reference to solving the problem
I am attaching a link to the threads

https://community.tp-link.com/en/home/forum/topic/510132
https://community.tp-link.com/en/home/forum/topic/237322
https://community.tp-link.com/en/home/forum/topic/523880
https://community.tp-link.com/en/home/forum/topic/265860

 

 

Thanks for the solution

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Re:Samsung Printer Cannot connect to WIFI - AX10
2023-02-16 09:27:57

Hello @naord1 

 

Thank you very much for summarizing the posts and bringing this up to our attention again.

 

Due to some special requirements or settings on the client devices, they may sometimes fail to connect to a new network.

 

But please don't worry, I can see that you have done a lot of troubleshooting that you can think of, and I will escalate your case to our support engineers and request them to help this further. Please check your email box and follow it up.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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