Dear TP-Link Support,

I'm writing to report an issue with my Archer C64 router's Smart Connect feature.

Even though I have enabled the feature, my device is not automatically switching to the 5GHz band after returning near the router.

I have checked the following things to troubleshoot the issue:

• Checked the signal strength on my device and it's strong enough to connect to the 5GHz band.
• Confirmed that the Smart Connect option is enabled and set to automatic band steering.
• Checked that my device is compatible with the 5GHz band.
• Turned off other wireless devices to check for interference.
• Reset the router to its default settings and set it up again from scratch.

Unfortunately, despite all these checks, my device is still not switching to the 5GHz band automatically. I have also tried with an Archer C6 router and several client devices, including a Galaxy S21 Ultra,Galaxy Note 10 and a Xiaomi Pocco F3 and the problem persist.

Also i try with older firmware version but still same result.

Band steering works with other vendor routers and with Archer AX10, but not with the Archer C64 and C6 router.

Could you please advise me on what else I could try or provide support in resolving this issue?

Thank you for your time and help.

Sincerely,

Blagovest Karakanov