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Solution Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely

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Solution Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely

SolutionInternet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-04-25 07:28:54 - last edited 2024-10-10 08:22:18
Tags: #Remote Management #Official #Tether App Related
Model: Archer MR600  
Hardware Version: V3
Firmware Version:

This Article Applies to:

TP-Link LTE Gateway Routers that support cloud management via Tether App

 

Issue Description/Phenomenon:

1. The LTE Gateway Router is connected to the internet and bound to your TP-Link ID for cloud management

2. All client devices connected to the LTE Gateway Router are able to access internet without any problem

3. You are able to manage the LTE Gateway Router locally via Tether App when connected to the LTE Gateway Router

4. When you are in a different network, Tether App shows the LTE Gateway Router offline, thus you are unable to manage the device remotely.

5. If you reboot the LTE Gateway Router, it would be online for several minutes on Tether App, but the same issue will appear again later even though internet still works fine

 

Available Solutions:

The following official firmware has already solved the problem, please update the firmware to the latest version:

For Archer MR600 (EU) V2:  Archer MR600(EU)_V2_220826

For Archer MR600 (EU) V3: Archer_MR600(EU)_V3_220727

For TL-MR6400 (EU) V5.30: TL-MR6400(EU)_V5.30_221121

For TL-MR6400 (APAC) V5.30: TL-MR6400(APAC)_V5.30_221121

 

Notes: 1. Some of the above official firmware might not be available on official website yet because they are still in releasing process.

2. Please do verify the hardware version on the label of the device itself before updating the firmware, for example, if your device is V5.0 or V5.20, it will not work to install V5.30 firmware.

 

For Archer MR400 (EU) V4.0, please install the following beta firmware:

https://static.tp-link.com/upload/beta/2023/202302/20230223/Archer_MR400(EU)_V4_230222.zip

 

If you have the same issue with other models, or still have the issue after installing the above firmware, please let us know your model number, hardware and firmware version, then send me a private message to provide the MAC address of your device and your TP-Link ID.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#1
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18 Reply
Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-10-17 14:58:19

Hi I am having the same problem with my ArcherC9.  Is there a firmware update for it as well?  Thanks, Jeff

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#2
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-10-18 01:20:16

  @jlam1 

 

Hi, Archer C9 is not a 3G/4G router or LTE Gateway Router, the cause is probably different, it is recommended to start a new thread under wireless router section and also provide MAC address of your router via private message.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#3
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-11-06 15:51:20

  @Sunshine 

hi, i have same issue with Archer MR200

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#4
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-11-07 07:28:49

  @zebbala 

 

Hi,

1. What is the hardware and firmware version of your MR200 now?

2. Please make sure MR200 internet is working fine, and if you reboot the MR200, are you able to manage it remotely via Tether App? If so, how long usually it takes to be offline again?

3. Who is your ISP please?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-11-26 08:47:49
Hello, I’m new user here at the forum. I have the same problem with my Tp link Archer Mr600. The cameras via Ethernet works fine, but the cloud results offline since 3 days, and i can’t enter to see the firmware version. I only can see the MAC address. I remember some days ago and automatic firmware update on the router settings, and then , after the Tp-link sent advertising Black Friday promotions, the router has gone offline. I can’t restart the router because I use this in another Holiday house and I can’t Connect to the same wifi network from my home. How can it could be restart and put this online to manage the router settings again? Please help
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#6
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-11-27 02:21:39

  @Simone1978 

 

Hi, I've replied you in another post, please have a check: https://community.tp-link.com/en/home/forum/topic/643474?replyId=1284000

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-12-22 02:56:58

  @Sunshine 

 

hello, I am having the issue with the Archer A7 AC1750. I've tried resetting the device and have confirmed I'm on the TP Link network, no luck. Am new to the community so I apologize if you've addressed this model in another thread. 

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#8
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2023-12-25 10:09:16

  @samt28 

 

Hi, for Archer A7, please refer to this thread: Disable Onemesh Hidden network on Onemesh Routers

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#9
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2024-03-24 19:04:23

  @Sunshine 

Hello! I have the same problem with MR400(EU) Ver:4.30, can you please issue an fix for this router version?

4G LTE internet works perfectly (no ethernet WAN, only 4G), but TP-Link Cloud says "Oops, seems your device is offline".

I'll send you MAC in private messages.

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#10
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Re:Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
2024-03-25 03:36:07

  @ArmanCapybara 

 

Hi, I've received your message and already replied, please check if it helps.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#11
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