Android phone unable to maintain a constant WiFi connection.

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Android phone unable to maintain a constant WiFi connection.

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Android phone unable to maintain a constant WiFi connection.
Android phone unable to maintain a constant WiFi connection.
2023-07-04 10:24:58
Model: Archer A10 Pro  
Hardware Version: V1
Firmware Version: 2.0.0 0.9 v604d.0 Build 220127 Rel.4220n

Note: the model listed is not the correct model, I was unable to select the model I have for some reason. Actual model # below.

 

My android phone is unable to maintain a constant WiFi connection with our WiFi network. Our router is an EX220-G2u v1.0, I'm not sure if it's the router thats the issue or not. All other internet-enabled devices function normally. My phone will connect for about 10 seconds or so and display the WiFi 6 icon, before displaying the connected but no Internet icon, before disconnecting completely and reverting to 4G. I've tried looking into the advanced router settings but honestly it's way over my head. Does anyone have any idea what the issue may be? 

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Re:Android phone unable to maintain a constant WiFi connection.
2023-07-04 17:45:33

  @ChrisBentley 

 

Hi,

 

Have you previously played around with the Parental Control settings on this router? If unsure, then check that the phone's Internet access isn't limited by a Parental Control rule.

 

Also, test what happens if you remove (or "forget") the Wi-Fi connection on your phone and then reconnect to the router's Wi-Fi network again. (you will be asked to enter the Wi-Fi password once more)

 

By the way, to get more time for troubleshooting the phone's Wi-Fi connection switch of "Mobile Data" on the phone. That should normally make the phone stay connected via the Wi-Fi connection and not switch back to 4G after 10 seconds.

 

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Re:Android phone unable to maintain a constant WiFi connection.
2023-07-05 14:26:28

  @woozle 

 

Hi,

 

Thank you for your advice.

 

Switching mobile data off seems to have done the trick, I've managed to maintain a constant connection all day. Glad to see that its not an router issue, though this never happened when I first installed the router so I don't know if I've accidentally tweaked a setting somewhere.

 

Thank you!

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Re:Android phone unable to maintain a constant WiFi connection.
2023-07-05 18:26:26

  @ChrisBentley 

 

I can't think of a router setting that would delay access to the Internet by 10 seconds or more.

 

In case you are using the default DNS servers of your internet service provider you could try if it makes any difference if you manually configure your router to use something like 8.8.8.8 for Google DNS or 1.1.1.1 for Cloudflare DNS instead.
(this can be done in the menu "Advanced" -> "Network" -> "Internet" -> "Advanced Settings")

 

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