Deco speeds issue with Sky fibre

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Deco speeds issue with Sky fibre

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Deco speeds issue with Sky fibre
Deco speeds issue with Sky fibre
2023-07-10 12:54:39
Model: Deco M4  
Hardware Version:
Firmware Version:

Hi there

 

Just upgraded to Sky Fibre broadband and whilst I'm getting speeds of 400mb/s when connected to the sky router over wifi, but when using the deco mesh i'm only hitting 90mb/s

 

I have one main Deco plugged into the router via Cat6 cable, and that has two satellite Decos connected to it upstairs. Connection between the satellites to main deco is "Fair". I've checked Windows wifi connection when connected to a satellite Deco and it says my wifi speed is 866.67mbps. 

 

I've switched the Deco between WAP and Router mode (currently on WAP) and done diagnostics for interference etc, according to the Deco app everything is fine and I should be getting fast speeds. However, on the "Network" tab in the app, when connected to one of the satellite decos, it's only showing speeds of 3.6mbps

 

I've done an Ookla speedtest from both my laptop and phone, and speeds are the same. 

 

Any ideas? 

 

Thanks!

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Re:Deco speeds issue with Sky fibre
2023-07-11 02:55:23

  @Froglet 

Hi, Thanks for the feedback.

Could you please help me run a simple test:

  • Temporally power off the two upstairs satellite Deco units and leave the main Deco only.
  • Please run the speed test again on the laptop and phone. (please leave me some screenshots of the speed test result as well as the link speed on the laptop)

 

By the way, May I know how long have you had Deco M4? Did the speed issue just start after upgrading to SKY Fiber service?

Thank you again.

Best regards.

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