Network Request time out Packet loss

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Network Request time out Packet loss

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Network Request time out Packet loss
Network Request time out Packet loss
2023-08-05 13:45:12
Model: Archer C80  
Hardware Version: V2
Firmware Version: 1.12.10

Hello, I'm having trouble with my newly bought router which is the Archer c80, my internet is very unstable and when i ping get a lots of request time out, when i connect my old router, tl-wr840n i have very stable internet and ping but when i switched the C80 it's so unstable, here is a ping a i recently done.

 

Pinging 172.16.0.1 with 64 bytes of data:

 

Request timed out (seq=0).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=1).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=2).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=3).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=4).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=5).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=6).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=7).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=8).

 

Request timed out (seq=9).

 

Request timed out (seq=10).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=11).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=12).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=13).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=14).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=15).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=16).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=17).

 

Request timed out (seq=18).

 

Request timed out (seq=19).

 

Request timed out (seq=20).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=21).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=22).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=23).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=24).

 

Request timed out (seq=25).

 

Request timed out (seq=26).

 

Request timed out (seq=27).

 

Request timed out (seq=28).

 

Request timed out (seq=29).

 

Request timed out (seq=30).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=31).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=32).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=33).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=34).

 

Reply from 172.16.0.1: bytes=64 time=16ms TTL=64 (seq=35).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=36).

 

Request timed out (seq=37).

 

Request timed out (seq=38).

 

Request timed out (seq=39).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=40).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=41).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=42).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=43).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=44).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=45).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=46).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=47).

 

Reply from 172.16.0.1: bytes=64 time=16ms TTL=64 (seq=48).

 

Reply from 172.16.0.1: bytes=64 time=1ms TTL=64 (seq=49).

 

Ping statistics for 172.16.0.1:

 

Packets: Sent = 50, Received = 35, Lost = 15 (30% loss).

 

Approximate round trip times in milli-seconds:

 

Minimum = 1ms, Maximum = 16ms, Average = 0ms

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#1
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19 Reply
Re:Network Request time out Packet loss
2023-08-07 09:10:34

  @sajinala 

 

Hi, may I know if 172.16.0.1 is the LAN IP address of your Archer C80 router? And did you ping it via wired connection, 2.4G or 5G WiFi?

 

If the ping was done via WiFi connection, please make sure you are close to the router with good signal, try to change WiFi channel and channel width on Advanced->Wireless->Wireless Settings page. Also try wired connection to test the ping.

 

However, if wired connection has the same issue, please make sure you are using cat5e or higher cable with good quality, try different cables to see if it makes any difference.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Network Request time out Packet loss
2023-08-07 10:50:10
I pinged it via wired connection and it still the same, the weird thing is that when i connected my old router, the ping is so stable and no packet loss was seen. I'm starting to think that the new router i bought is defective
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#3
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Re:Network Request time out Packet loss
2023-08-07 10:52:39
172.16.0.1 is the default gateway it's not a LAN IP
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#4
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Re:Network Request time out Packet loss
2023-08-08 03:47:28

  @sajinala 

 

Do you mean 172.16.0.1 is the Internet default gateway displayed on the Archer C80 Advanced->Network->Status->Internet part?

 

You mentioned the internet is unstable, do you notice any PPPoE connection down on the Archer C80? or Internet is always shows connected, but there is a huge packet loss?

How about pinging a public IP address such as 8.8.8.8?

 

By the way, since your old router TL-WR840N has no such issue, could you please use TL-WR840N as main router and connect Archer C80 to TL-WR840N, then test if there is still any similar issue?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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Re:Network Request time out Packet loss
2023-08-08 04:08:49

  @Sunshine yes, the default gateway is 172.16.0.1 in the internet page of the archer c80. The internet status is on but there is a huge packet loss. I connected my old router as the main, and connected the c80, there is no packet loss and the ping is so stable

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#6
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Re:Network Request time out Packet loss
2023-08-08 04:43:04
Is it possible that the hardware or the chipset of the archer c80 is defective? This frustrates me because i just bought this router and its giving me problems already
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#7
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Re:Network Request time out Packet loss
2023-08-08 09:07:03 - last edited 2023-08-08 09:07:59

  @Sunshine you can see here in the attached photo, the default gateway is 172.16.0.1

 

Yes the Internet is connected but there is a huge packet loss, when i ping 8.8.8.8 it also gets a packet loss whenever 172.16.0.1 gets a packet loss. I think the problem here is router to modem/poe injector the led indicator doesn't turn orange when a packet loss occurs, i also suspect that the router is defective or faulty 

 

 

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#8
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Re:Network Request time out Packet loss
2023-08-08 16:07:03

  @Sunshine i just updated the firmware of my archer c80 from the pre released bew firmware of c80 you guys created, the situation is still the same i get a huge packeet loss 

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#9
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Re:Network Request time out Packet loss
2023-08-10 12:22:53

  @sajinala 

 

Hi, thank you very much for the reply.

1. When you use the old router as main router, what is the WAN/Internet IP address, subnet mask and default gateway? and who is your ISP please?

2. Please reset the new router Archer C80 to factory defaults by holding reset button until all LEDs turn on, then connect it as main and configure PPPoE again, if the problem still exists, please clone the old router's WAN MAC address to the new router to see if it helps:

1) find the old router's WAN MAC on Status->WAN or Internet part:

 

2) On the new router, go to Advanced->Network->Internet->MAC Clone, choose "Use Custom MAC Address", then enter the old router's WAN MAC.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#10
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Re:Network Request time out Packet loss
2023-08-10 12:35:33

  @Sunshine thank you very much with the response I'll work on it now

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#11
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