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Constant internet drop out, speed test failing

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Constant internet drop out, speed test failing

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Constant internet drop out, speed test failing
Constant internet drop out, speed test failing
2023-10-08 01:18:51
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.5.8 Build 20230619 Rel 48552

Model is brand new Deco M4R (it won't let me enter model number in field above!).

Constant internet drop out via BOTH wifi and Ethernet connection to modem from both apple and windows devices.

Connected to ISP via PPOE with custom VLAN setting per ISP configuration.

Have done factory reboot, and having bought 3 M4s for a mesh, have changed the device that is the master, done factory reset and configured same way with same symptoms. 

When I remove and put my old modem back in (a TPLink VX220) the issue disappears so it is not being caused by my ISP.

Have latest firmware version it will let me download.

Running speedtest.net it constantly (regardless of server I choose, or which device I connect with) after showing high speeds for a few seconds stops with the error

 

" DOWNLOAD TEST ERROR. A socket error occurred during the download test. A firewall could be blocking the connection or the server might be having some issues. Please try again later. "

 

Browsing, streaming etc is near impossible due to constant disconnect.

 

Again, if I plug my old router back in this problem is not there.

 

I have been through the configuration of the device twice with my ISP on the phone to make sure I am not doing anything silly.

 

It's going back to Amazon tomorrow if I can't fix it!

 

 

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#1
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7 Reply
Re:Constant internet drop out, speed test failing
2023-10-09 03:27:50

  @PN1 

Hi, welcome to the community.

 

May I know your internet service provider?

Have you noticed any Deco turn red during the disconnection?

I have sent you a  beta firmware in a private message and please help me check whether it helped improve the stability.

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
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#2
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Re:Constant internet drop out, speed test failing
2023-10-09 09:42:21

  @David-TP thank you - my ISP is Internode, I have not seen the Deco turn red whilst this is happening. I will take a look at the firmware and respond.

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#3
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Re:Constant internet drop out, speed test failing
2023-10-10 00:49:15

  @PN1 

Hi, Thank you for the reply.

The beta firmware needs to be installed via web UI.

The detailed instructions can be seen here, which are also included in the zip file:

How to Update the Firmware of Deco

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
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#4
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Re:Constant internet drop out, speed test failing
2023-10-14 07:44:02
Hi have applied firmware and all seems fixed! Thank you! How do I know that future firmware versions will include this fix?
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#5
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Re:Constant internet drop out, speed test failing
2024-01-18 08:25:22

  @David-TP 

 

Hello, I have exactly same problem, same firmware, but Deco M4R. Same symptoms - constant internet drop out, same error on speedtest.net website. Can you post the firmware or make an update? The original post is from october, it is january the next year and the firmware hasn't been updated yet. Thanks!

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#6
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Re:Constant internet drop out, speed test failing
2024-01-23 12:53:06

  @David-TP We need a fix....I have the same issue, full speed and drop outs in M4R. But PC alone with ISP modem full speed no major problems....All problems started this January 2024 for some reason.

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#7
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Re:Constant internet drop out, speed test failing
2024-01-24 03:21:22

  @pawelgdak 

@Almaf 

Currently, there is indeed a new firmware for Deco M4_v2 ready for testing.

If you are interested, please try to update to the 1.7.0 firmware here:

Deco M4/S4_V2 Support Connection Preference

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
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#8
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Views: 3123

Replies: 7

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