Archer C6 V2 Internet drop

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Archer C6 V2 Internet drop

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Archer C6 V2 Internet drop
Archer C6 V2 Internet drop
2023-10-14 07:45:16
Tags: #archer c6
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.3.7

Hello, before I updated the internet router firmware, there were 15-minute outages 2-3 times a day. After doing this, there are 1-2 minute interruptions, the internet is cut off on all devices at the same time (2.4/5 GHZ does not matter). The lights are green, the internet connection symbol appears on all devices, but there is no internet.

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Re:Archer C6 V2 Internet drop
2023-10-16 06:37:33

  @Brummerh 

 

Hi, if you connect to the router via Ethernet connection, will the internet be stable when WiFi loses internet?

And does the issue recover automatically or you have to reconnect the WiFi manually or even restart the router to get internet again?

 

For troubleshooting the internet disconnection issue, please refer to this thread: What if TP-Link Router Disconnects from Internet? 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Archer C6 V2 Internet drop
2023-10-16 16:25:24

  @Sunshine It connect automatically. Leds' color don't turn orange, it stays green. 

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Re:Archer C6 V2 Internet drop
2023-10-17 01:25:32

  @Brummerh 

 

Hi, please refer to the screenshot below to set Internet DNS servers manually:

 

If the problem still happens, please test if your modem internet is stable, and also save system log file on the router after the issue happens.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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