Deco X68 appears to reboot regularly when activate VPN connection on laptop

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Deco X68 appears to reboot regularly when activate VPN connection on laptop

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X68 appears to reboot regularly when activate VPN connection on laptop
Deco X68 appears to reboot regularly when activate VPN connection on laptop
2023-11-06 06:49:18 - last edited 2023-11-06 15:56:21
Model: Deco X68  
Hardware Version: V1
Firmware Version: 1.2.3 Build 20230807 Rel. 60879

I have 4 Deco's devices connected in one mesh

a) 2 x Deco X68 (Main, satellite) V1 F/W: 1.2.3 Build 20230807 Rel. 60879

b) 2x Deco P9 (satellites) - V1 F/W: 1.1.4 Build 20231027 Rel. 81602

 

Every time I lose connectivity to the Deco devices due to X68 (satellite device restart) when I switch on my Cisco AnyConnect VPN (4.10.07061) on my MacOS 14.1. After a bit ( which I assume corresponds to a reboot cycle ) the light turns green again and connections can be re-established and again Deo X68 rebooted again and again. 

During this period, there is no internet outage or other issue with the ISP router. 

 

I tried to disconnect this one/satellite Deco X68 (leave only Deco X68 master + 2 x P9)  and everything working fine, I was able to turn on/off VPN and network were working without issues. 

 

Strange, but it seems this one Deco has issues when I'm using Cisco AnyConnect VPN.  

 

I tried to do factory reset for this X68 satellite device, but still the same issue. 

 

Logs: https://go.wetransfer.com/t-RuRfilARlQ

 

Thanks in advance for any solution/advice

 

Regards,

Dominik


Similar issue like here https://community.tp-link.com/en/home/forum/topic/206464

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Re:Deco X68 appears to reboot regularly when activate VPN connection on laptop
2023-11-07 03:19:03

  @kinimod 

Hi, thank you very much for the feedback.

Was the MacOS 14.1 used to connect to this problematic Deco X68?

Could you please refer to this link set the problematic X68 as the main Deco, then leave the new main X68+2*Deco P9 and check again whether the same issue continued?

How to Set up the Satellite Deco or a new Deco to be the Main Deco

Wait for your reply and best regards.

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Re:Deco X68 appears to reboot regularly when activate VPN connection on laptop
2023-11-07 14:13:05

  @David-TP 

Hello David,

 

I did a different thing, disconnected all LAN cables from the satellite X68 (previously I had connected P9 and my 2nd laptop), rebooted all Deco devices (2x X68 and 2x P9) and reconnected all laptops to the Wifi (not via cable), then run ping from the 1st laptop and on the 2nd where I have Cisco AnyConnect enabled VPN. Since yesterday evening, it was working fine. Today, I switched 1st laptop and Deco P9 to X68 via RJ45 cable and still no issues with X68 while I'm using CIsco VPN. 

 

I'll check later what will happen when I change main device role. 

 

Regards,

Dominik

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