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Deco X20 Voice - cannot connect to Alexa

Deco X20 Voice - cannot connect to Alexa

Deco X20 Voice - cannot connect to Alexa
Deco X20 Voice - cannot connect to Alexa
2024-02-08 00:58:20 - last edited 2024-10-08 07:48:21
Tags: #Amazon Alexa
Model: Deco X20  
Hardware Version:
Firmware Version: 1.0.5 Build 20230612

I have added two Deco X20 Voice to our existing Deco network (which includes two X20).  Whilst they form part of the network, and work well, I cannot connect them to Alexa.  I have enabled Alexa and updated to the latest firmware.  Many thanks

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#1
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3 Reply
Re:Deco X20 Voice - cannot connect to Alexa
2024-02-09 01:57:35

  @RKL can anyone help with this? Thanks!

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#2
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Re:Deco X20 Voice - cannot connect to Alexa
2024-03-09 08:23:03 - last edited 2024-03-09 08:23:19

  @RKL I'm still hoping someone can help with this?

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#3
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Re:Deco X20 Voice - cannot connect to Alexa
2024-10-09 10:59:07

  @RKL 

Hi, Thank you very much for the message.

Did you set one of the Deco Voice X20 as the main Deco, instead of the regular Deco X20?

 

"I cannot connect them to Alexa"

Would there be any error message? If yes, can I have a screenshot?

Wait for your reply and best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#4
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