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AX3000 Gigabit Wi-Fi 6 Router recently dropping out

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AX3000 Gigabit Wi-Fi 6 Router recently dropping out

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AX3000 Gigabit Wi-Fi 6 Router recently dropping out
AX3000 Gigabit Wi-Fi 6 Router recently dropping out
2024-03-20 10:19:35
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.2.2 Build 20230627

Recently the router has been dropping connecting and I can confirm it is router as modem is working perfectly fine. Checking the logs from drop it says the following:

2024-03-20 09:43:53 UPnP INFO [16105] Service start

2024-03-20 09:43:53 UPnP INFO [16105] Service stop

2024-03-20 09:43:51 Remote Management INFO [15794] Service stop

2024-03-20 09:43:37 QoS INFO [14966] Service start

2024-03-20 09:43:37 QoS INFO [14966] Function disabled

2024-03-20 09:43:37 QoS INFO [14966] Service stop

2024-03-20 09:43:37 Led Controller INFO [1090] Start to run WAN1_ON

2024-03-20 09:43:37 Led Controller INFO [1090] Start to run WAN0_OFF

2024-03-20 09:43:37 Led Controller INFO [1090] Start to run LAN_ON

2024-03-20 09:43:36 NAT INFO [14608] Initialization succeeded

2024-03-20 09:43:35 NAT INFO [14608] Initialization succeeded

2024-03-20 09:43:32 DHCPC INFO [14411] receive ack from server with ip 100.92.199.74, options(subnet=255.255.192.0;router=100.92.192.1;dns=1.1.1.1 8.8.8.8;lease=3600;serverid=100.92.192.1;cliid=01/b4:b0:24:f4:40:71:;)

2024-03-20 09:43:31 DHCPC INFO [14411] send select request with options(cliid=01/b4:b0:24:f4:40:71:;reqip=100.92.199.74;serverid=100.92.192.1;)

2024-03-20 09:43:31 DHCPC INFO [14411] receive offer from server with ip 100.92.199.74, options(subnet=255.255.192.0;router=100.92.192.1;dns=1.1.1.1 8.8.8.8;lease=3600;serverid=100.92.192.1;cliid=01/b4:b0:24:f4:40:71:;)

2024-03-20 09:43:31 DHCPC INFO [14411] send discover with ip 0.0.0.0 and flags 80

2024-03-20 09:43:29 Led Controller INFO [1090] Start to run WAN1_OFF

2024-03-20 09:43:29 Led Controller INFO [1090] Start to run WAN0_ON

2024-03-20 09:43:29 Led Controller INFO [1090] Start to run LAN_ON

2024-03-20 09:43:28 DHCPC INFO [14411] send discover with ip 0.0.0.0 and flags 80

2024-03-20 09:43:13 Led Controller INFO [1090] Start to run WAN1_OFF

2024-03-20 09:43:13 Led Controller INFO [1090] Start to run WAN0_OFF

2024-03-20 09:43:13 Led Controller INFO [1090] Start to run LAN_ON

2024-03-20 09:43:12 DHCPC INFO [12195] teardown and release

2024-03-20 09:42:58 DHCPC INFO [12195] send discover with ip 0.0.0.0 and flags 0

2024-03-20 09:42:44 Led Controller INFO [1090] Start to run WAN1_OFF

2024-03-20 09:42:44 Led Controller INFO [1090] Start to run WAN0_ON

2024-03-20 09:42:44 Led Controller INFO [1090] Start to run LAN_ON

2024-03-20 09:42:33 DHCPC INFO [12195] send discover with ip 0.0.0.0 and flags 80

2024-03-20 09:42:30 DHCPC INFO [12195] send discover with ip 0.0.0.0 and flags 80

2024-03-20 09:42:29 Led Controller INFO [1090] Start to run WAN1_ON

2024-03-20 09:42:29 Led Controller INFO [1090] Start to run WAN0_OFF

2024-03-20 09:42:29 Led Controller INFO [1090] Start to run LAN_ON

2024-03-20 09:42:27 DHCPC INFO [12195] send discover with ip 0.0.0.0 and flags 80

2024-03-20 09:42:26 Led Controller INFO [1090] Start to run WAN1_OFF

2024-03-20 09:42:26 Led Controller INFO [1090] Start to run WAN0_ON

2024-03-20 09:42:26 Led Controller INFO [1090] Start to run LAN_ON

2024-03-20 09:42:26 NAT INFO [11763] Initialization succeeded

2024-03-20 09:42:26 NAT INFO [11763] Initialization succeeded

2024-03-20 09:42:24 Led Controller INFO [1090] Start to run WAN1_OFF

2024-03-20 09:42:24 Led Controller INFO [1090] Start to run WAN0_OFF

2024-03-20 09:42:24 Led Controller INFO [1090] Start to run LAN_ON

2024-03-20 09:42:24 DHCPC WARNING [10802] send dhcp release ip 100.92.199.74

2024-03-20 09:42:24 DHCPC INFO [10802] teardown and release

2024-03-20 09:26:52 DHCPC INFO [10802] receive ack from server with ip 100.92.199.74, options(lease=3600;serverid=100.92.192.1;subnet=255.255.192.0;router=100.92.192.1;dns=1.1.1.1 8.8.8.8;)

2024-03-20 09:26:

 

My IP is YouFibre and FTTP. Had zero issues with router until recently.

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Re:AX3000 Gigabit Wi-Fi 6 Router recently dropping out
2024-03-20 23:26:37

  @Charlie7 

 

Check if the connection between the modem and the router is stable.

Is your modem in bridge mode ? From your router logs can be seen that you're behind CG-NAT.

 

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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Re:AX3000 Gigabit Wi-Fi 6 Router recently dropping out
2024-03-21 12:17:57 - last edited 2024-03-21 12:19:48

  @terziyski 

Thanks for reply.

 

Have been in contact with my IP to check there is no issues their side. The connection is stable from the modem. Their network team are checking my logs to confirm there isn't an issue with their network. Waiting back to hear from them. 

 

I have searched on the forum and seen other people have had issues similar/same to mine & here

 

Have also noticed there is a newer firmware on the site that isn't shown when logged into router. Going to wait until my IP get back to me before I changed anything.

Next time it drops i will plug into the modem and see if I can connect okay.

 

Will update when I have anything new to add. Have no idea why this has started happening and is frustrating :/ 

 

Forgot to add, switched to static IP yesterday by my IP and problem occurred again this morning. No pattern with times. 5 times in 3 day period.

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