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AX50 dropping connection after upgrading firmware to 1.0.13 Build 20230906 rel.40682(5553)

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AX50 dropping connection after upgrading firmware to 1.0.13 Build 20230906 rel.40682(5553)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX50 dropping connection after upgrading firmware to 1.0.13 Build 20230906 rel.40682(5553)
AX50 dropping connection after upgrading firmware to 1.0.13 Build 20230906 rel.40682(5553)
2023-10-30 21:31:31
Tags: #Firmware Update #Network Connectivity
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.13 Build 20230906 rel.40682(5553)

I upgraded firmware manually last week to 1.0.13 Build 20230906 rel.40682(5553).  The upgrade went fine, but performance has been spotty since then.  Occasionally speed and range seem erratic, and we've had a few cases where it drops connection to the internet.  Could be our ISP (Xfinity), but it seems pretty coincidental that these problems started surfacing after I did the firmware upgrade.

 

Happy to send a log if that helps.  Here's a typical sequence that happened this morning.  I'd like to know whether there are other reports of problems with this firmware rev, or if my log entries indicate it might be an ISP problem.

 

Thanks, Matt

 

2023-10-30 08:43:40 upnp[32224]: <6> 217504 Service start
2023-10-30 08:43:39 upnp[32224]: <6> 217505 Service stop
2023-10-30 08:43:38 remote-management[32032]: <6> 282505 Service stop
2023-10-30 08:43:37 led-controller[1443]: <6> 288051 Start to run WAN1_ON
2023-10-30 08:43:37 led-controller[1443]: <6> 288051 Start to run WAN0_OFF
2023-10-30 08:43:37 led-controller[1443]: <6> 288051 Start to run LAN_ON
2023-10-30 08:43:20 nat[29811]: <6> 211501 Initialization succeeded
2023-10-30 08:43:20 nat[29811]: <6> 211501 Initialization succeeded
2023-10-30 08:43:12 nat[28696]: <6> 211501 Initialization succeeded
2023-10-30 08:43:12 nat[28696]: <6> 211501 Initialization succeeded
2023-10-30 08:42:30 upnp[25286]: <6> 217504 Service start
2023-10-30 08:42:29 upnp[25286]: <6> 217505 Service stop
2023-10-30 08:42:28 remote-management[25030]: <6> 282505 Service stop
2023-10-30 08:42:11 nat[22916]: <6> 211501 Initialization succeeded
2023-10-30 08:42:10 nat[22916]: <6> 211501 Initialization succeeded
2023-10-30 08:42:02 led-controller[1443]: <6> 288051 Start to run WAN1_OFF
2023-10-30 08:42:02 led-controller[1443]: <6> 288051 Start to run WAN0_ON
2023-10-30 08:42:02 led-controller[1443]: <6> 288051 Start to run LAN_ON
2023-10-30 08:41:25 nat[18995]: <6> 211501 Initialization succeeded
2023-10-30 08:41:24 nat[18995]: <6> 211501 Initialization succeeded
2023-10-30 08:41:22 led-controller[1443]: <6> 288051 Start to run WAN1_OFF
2023-10-30 08:41:22 led-controller[1443]: <6> 288051 Start to run WAN0_OFF
2023-10-30 08:41:22 led-controller[1443]: <6> 288051 Start to run LAN_ON
2023-10-30 08:41:07 led-controller[1443]: <6> 288051 Start to run WAN1_OFF
2023-10-30 08:41:07 led-controller[1443]: <6> 288051 Start to run WAN0_ON
2023-10-30 08:41:07 led-controller[1443]: <6> 288051 Start to run LAN_ON

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#1
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3 Reply
Re:AX50 dropping connection after upgrading firmware to 1.0.13 Build 20230906 rel.40682(5553)
2023-10-31 03:26:27

  @mlundbergy

 

Hi, the system log only show some led-controller related information, please help to confirm the following details:

1. When the issue happens, will the Internet LED on the router turn red or orange? and will the internet recover automatically in a few minutes or you have to restart the router to get internet again?

2. When the router loses internet access, please connect a computer directly to your modem and test if the modem still works or not

3. If the modem is confirmed to be stable, please follow this thread to troubleshoot the router unstable issue: 

What if TP-Link Router Disconnects from Internet?

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:AX50 dropping connection after upgrading firmware to 1.0.13 Build 20230906 rel.40682(5553)
2023-10-31 19:07:38 - last edited 2023-10-31 19:08:07

Hi Sunshine,

 

1a. When the issue happens, will the Internet LED on the router turn red or orange? YES

 

1b. and will the internet recover automatically in a few minutes or you have to restart the router to get internet again? RECOVERS AUTOMATICALLY

 

2. When the router loses internet access, please connect a computer directly to your modem and test if the modem still works or not I'LL TRY THIS THE NEXT TIME IT OCCURS

 

3. If the modem is confirmed to be stable, please follow this thread to troubleshoot the router unstable issue: I'LL DEFINITELY TRY THIS.

 

The ball's in my court - thanks for your help. I'll report back with any interesting updates.

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#3
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Re:AX50 dropping connection after upgrading firmware to 1.0.13 Build 20230906 rel.40682(5553)
2023-11-01 01:45:29

  @mlundbergy 

 

Thanks, please let us know once there is any update.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#4
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Helpful: 0

Views: 809

Replies: 3

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Firmware Update Network Connectivity
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