Cant get a 3g/Lte/5G connection while roaming
Hello everyone,
i hope you guys can help. 😊
My deco is updated to the last firmware. It worked fine in germany, now i am in ireland and it can not keep a connection to the cell tower, it connects for a second, and disconnects again. The sim works fine in an iphone.
Dataroming is enabled.
i tried Everything, apn settings, 4g only, choose band, choose mobile provider, etc
Any ideas what i could try? Thanks you so much 😊🙏
Greetings
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Hi, May I know who is your SIM carrier?
Have you checked the APN settings on the mobile phone in Ireland?
It is also suggested to reset Deco X50-5G once and set it up again.
Wait for your reply and best regards.
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thank you so much for your reply!
my sim carrier in germany is Telekom / t-mobile.
the carrier in ireland is meteor eir.
i tried changing the apn, but no luck.
I also removed my deco from the app and added it again. It seems to me the deco cannot really connect, everytime the screen updates it shows a different band and speed : 4g, 4gplus, 5g, nothing, 4g etc.
i have attached the celltower info from the iphone, perhaps that helps.
thank you,
greets
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Thanks for the update. I would like to forward your case to the senior engineers via email and hope they can help us find a proper solution.
Please check later whether you could receive my email.
Best regards.
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