AX1500 connection to TCL tv unstable
Hi Support,
Just bought the router archer ax1500 , my TCL TV connection via wifi unstable, connected to wifi but very slow, sometimes disconected.
TCL TV 43a30 is google tv . previously using xiaomi wifi router the connection is fine, try with other brand router wifi is also ok.
i have tried to turn of the smart connect, change the channel and others config. but still the same.
Kindly your help.
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Hi,
For wireless client devices unstable:
1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf
2) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.
If the issue still happens with the TCL TV only, other wireless clients are all working fine, please confirm the following details:
1. How far is it between the TCL TV and the router and is there any walls or other obstacles between them?
2. The TCL TV is usually connected to 2.4G WiFi or 5G WiFi? It is recommended to connect to 5G WiFi if supported since 2.4G usually has too much wireless interference
3. Is there any range extender or access point in the same network?
4. How many client devices are usually connected to the router? only the TCL TV is affected by this issue, right?
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- Report Inappropriate Content
Hi,
For wireless client devices unstable:
1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf
2) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.
If the issue still happens with the TCL TV only, other wireless clients are all working fine, please confirm the following details:
1. How far is it between the TCL TV and the router and is there any walls or other obstacles between them?
2. The TCL TV is usually connected to 2.4G WiFi or 5G WiFi? It is recommended to connect to 5G WiFi if supported since 2.4G usually has too much wireless interference
3. Is there any range extender or access point in the same network?
4. How many client devices are usually connected to the router? only the TCL TV is affected by this issue, right?
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- Report Inappropriate Content
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