Hello,

I have had my new router for a month.  However, over the last couple of weeks, the router keeps freezing, and sometimes drops its connection to the mobile network in spite of being in a strong signal area.  When connected, I always have 'full bars'.

When I try to reboot the device via the Deco app, it keeps failing and the only way to 'unfreeze' it is to pull out the power cable.

I have checked for firmware updates and I have also done a factory reset using the little button on the base.  Neither of these fixes the issue.

Am I missing something please?  Thanks.