AX72 AX5400 WiFi Smart Connect Option Issue
I am using Archer AX72 WiFi router. After the last firmware update the Wifi Smart Connect Option not able to set. If we enable it , after every restart the option is automatically unchecked in the router option page. Please do the needful.
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Hi,
Did you reboot the router manually after you enabled the Smart Connect settings?
Please also check if you can save the other settings successfully.
You can also use other devices to change the settings as a try.
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I had tried the same. The Smart Connect setting is lost after reboot the router manually. Other settings are working property. I had tried the same using mobile application also. But the same issue is there.
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Hi,
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240777834, please check your email box and ensure the support email is well received.
Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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@Sunshine Hi. Has this issue been resolved or still happening can see this firmware offered on my AX72. I use smart connect and it works well so didn't want to lose it. Thanks
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@bb9153 I am still facing the issue. I had tried the Manuel restart also. Not able to factory reset on the router because multiple clients are connected. Down time is not possible.
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@Sunshine I had tried to factory reset the router. After this the Smart Connect Option is working fine and still enabled after restart. But I have identified the issue. I am using TP link extender with Mesh connectivity. After connecting the mesh extender, the Smart Connect Option is not set properly after restart. As per there firmware note, we can't able to downgrade the firmware.
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