Add a new manager - Unable to access existing network

Add a new manager - Unable to access existing network

Add a new manager - Unable to access existing network
Add a new manager - Unable to access existing network
2024-07-27 16:05:11 - last edited 2024-07-31 06:43:26
Model: Deco P9  
Hardware Version:
Firmware Version: 1.1.5 Build 20231229 Rel.36756

Hello,

I added a manager on the network. He has a valid TP-Link Id. He installed the app on his phone. But he doesn't see the existing P9 network in his app (the app ask to create a new network). How can he connect to the existing network ? 

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Re:Add a new manager - Unable to access existing network -Solution
2024-07-29 06:02:15 - last edited 2024-07-31 06:43:26

  @Fred8765 

Hi, Thank you very much for your feedback.

Did you add the manager account per How to add manager account of Deco?

If yes, please try to log out/into the Deco APP again.

If possible, it is also suggested to test on another mobile phone.

Wait for your reply and best regards.

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Re:Add a new manager - Unable to access existing network -Solution
2024-07-29 06:02:15 - last edited 2024-07-31 06:43:26

  @Fred8765 

Hi, Thank you very much for your feedback.

Did you add the manager account per How to add manager account of Deco?

If yes, please try to log out/into the Deco APP again.

If possible, it is also suggested to test on another mobile phone.

Wait for your reply and best regards.

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