X50 5g ethernet ports not working

X50 5g ethernet ports not working

X50 5g ethernet ports not working
X50 5g ethernet ports not working
2024-08-12 06:47:34
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.15

Hi

 

Can anyone advise as to why when i connect a switch to the ethernet ports on my x50 5g nothing happens? Literally nothing, no lights zero zilch ..

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#1
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7 Reply
Re:X50 5g ethernet ports not working
2024-08-12 14:03:23

  I have tried another switch connected via ethernet, but that did nothing as well so have requested a return to amazon.

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#2
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Re:X50 5g ethernet ports not working
2024-08-13 07:19:00

  @Topmetom 

Hi, welcome to the community.

There are 3 three Ethernet ports on the Deco X50-5G. Have you tested other two Ethernet ports?

It is also suggested to replace with a new Ethernet cable to connect the network switch to Deco X50-5G.

 

And did Deco X50-5G work in 5G SIM router mode? How about the LED light on the Deco X50-5G, solid green or white?

Wait for your reply and best regards.

 

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#3
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Re:X50 5g ethernet ports not working
2024-08-13 07:44:24 - last edited 2024-08-13 07:45:05

  @David-TP 

 

Thank you for the reply. The router is in 5g mode. I have tried all three ports, different cables, different switches and computers which I know work. Unfortunately nothing at all? The light is solid white.

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#4
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Re:X50 5g ethernet ports not working
2024-08-13 08:03:28

  @Topmetom 

Hi, Did the WiFi from Deco X50-5G work well?

Have you enabled IPTV/VLAN under Deco APP>More>Advanced?

(please keep it disabled if not needed.)

 

For the computer, when it is wired to one for the Deco X50-5G, have you checked whether it could receive an IP address from Deco X50-5G?

(please make sure there is no static IP configured.)

How to find IP address on your devices

 

Wait for your reply and best regards.

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#5
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Re:X50 5g ethernet ports not working
2024-08-13 11:58:44

  @David-TP 

 

im not sure why but it has started working with my laptop, however the switch does not work? I use the switch for home cinema equipment?

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#6
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Re:X50 5g ethernet ports not working
2024-08-13 14:01:21 - last edited 2024-08-13 14:33:14

I have managed to borrow a tp link sg1008p switch and this is working with the x50.

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#7
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Re:X50 5g ethernet ports not working
2024-08-20 06:24:01

  @Topmetom 

Thank you for the update, I truly appreciate it. I was feeling quite confused as well. It's possible that the original switch is showing signs of aging and may have a loose connection causing the issue.

Have you tried to connect the original switch behind TL-SG1008P to see what happened, such as:

Deco X50-5G---TL-SG1008P---the original switch.

Best regards.

 

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