TX401 getting only 2gbs out of 10gbs verified speeds
My situation is nearly identical to this person: https://community.tp-link.com/en/home/forum/topic/626262
But they never responded as to whether they found a solution
TX401 Hardware Version: V1.6
Firmware: 3.1.8 (Latest found based off of instructions found in this community forum)
Setup - 10Gbps connected from wall via CAT8 to TP AXE300 to PC using TP Link TX401 on Asus Crosshair VIII Hero Gaming X570 Plus motherboard
Ethernet cable - using the one provided in the box, but also tried others (cat8 and cat6)
Windows 11
No VPN
Turned Norton AV off to test speed
Advanced network card setting:
- Energy-Efficient Ethernet - DISABLED
- Flow Control - Rx & Tx Enabled
- Large Send Offload V1 & V2 (IPv4) - DISABLED
- Large Send Offload V2 (IPv6) - DISABLED
- Link Speed - 10G
- Speed & Duplex - 10GBPS FULL DUPLEX
- TCP/UDP Checksum Offload (IPv4) - DISABLED
ISP Technician came by:
1. tested connection from wall to his own thunderbolt adapter getting 8-9 gbps upload and download.
2. tested connection via Router to his own thunderbolt adapter getting 8gbps down and 8 gbps down
3. tested on my pc - direct to wall - 2gbps down and 2 gbps up (prior to drive update was only giving me 300mbps up)
4. tested on my pc - via router - 1.6-1.8 gbps down and 1 gbps up (prior to drive update was only giving me 300mbps up)
5. tested with his cable to his laptop and then to mine to eliminate cable possibility, still same results with speed tests
Tried reaching to TP-Link support but never got a pickup. Literally just spend 47 minutes on hold until I gave up because I have work tomorrow. I'm stationed in Japan so if there are optimal times to call, then they're not exactly optimal to me.
Cant seem to find the help chat as the automated message in the support phone number suggests.
Anyone experiencing similar issues?
Same as the person I provided the link for, I am wondering if there is possibility of the following:
- Incorrect NIC settings
- Conflict between on-board network card and PCIE network card (TX401)
- I'm using PCI slot 3 on my motherboard (reference motherboard model at top of post)
I'm at a complete loss here. What am I missing?