HomeCare Parent control was working and stopped

HomeCare Parent control was working and stopped

HomeCare Parent control was working and stopped
HomeCare Parent control was working and stopped
3 weeks ago - last edited 3 weeks ago
Model: Archer AX53  
Hardware Version: V2
Firmware Version: 1.0.3 build 20240123 rel.24345

Parent control stopped working.  Bed time limit has passed, internet and browsing stopped working as should, but some game continues working over the internet while connected to the 2.4 wifi 

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#1
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5 Reply
Re:HomeCare Parent control was working and stopped
3 weeks ago

  @inc0g 

Hi,

 

Please create a new profile for the device and test again.

 

If the problem persists, please provide a screenshot of the parental control settings, the game name, and other related information.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:HomeCare Parent control was working and stopped
3 weeks ago

  @Sunshine 

 

Created a new profile, added the device, it still appears online and using the internet, at least the game .

 

The game is GTA online 

 

 

 

 

 

 

 

 

 

 

 

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#3
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Re:HomeCare Parent control was working and stopped
3 weeks ago

The desktop.pc is connected to the wifi using a TP LINK adapter.

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#4
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Re:HomeCare Parent control was working and stopped
3 weeks ago
And the GTA game is played via an onlime platform called "Majestic"
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#5
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Re:HomeCare Parent control was working and stopped
3 weeks ago

  @inc0g 

Hi,

Thanks for your update.

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID241035274, please check your email box and ensure the support email is well received. Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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