4g Smarty Ugrade Ruined My Internet Connection
Hello,
I have a TL-MR6400 WIFI router and have been successfully using it with an unlimited Smarty sim that provided me with 3g connectivity for at least 2 years, almost faultlessly.
Connected wirelessly to the router are;
1 x Samsung Galaxy S20+ (3/4/5g & Volte compatible) on Lebara sim.
1 x Samsung S3 (might not be 4g/volte compatible) on Lebara sim.
1 × Sony smart TV
1 x Google Chrome
1 x Dell XPS 15 7590 Windows 11 Pro laptop
Connected to the router wired are;
1 x Qnapp NAS storage
1 x Reolink CCTV camera
All the above were connecting perfectly to the 3g network via the router until a few days ago. Then Smarty/Three upgraded to 4g and all went to pot!
Initially I could connect for long periods of time (ONLY) on my laptop so as an emergency measure, I set up my laptop as a hotspot.
In the meantime, Smarty have been no help whatsoever and despite me providing loads of info all they could keep repeating was that there were lots of people currently connected to one mast so it was 'congestion'. They couldn't even give me a date, even approximate, as to when that would be resolved.
Now, I can connect via my laptop but the connection drops out after less than an hour and only a hard reset of the router will enable me to reconnect.
I've searched and tried many 'fixes' but none are quite relevant to my specific problem. I've tried so many I can't remember what I've done now.
The timing of it along with things I've read point to it being a Smarty issue but before I start looking for another provider I thought it best to check I don't have an issue with my router first. I'm inclined to think not as I'm still getting a connection on my Windows laptop but, really, I don't know. We did have a very bad electrical storm that knocked our power out with a bang for several hours, but that was approx 3 weeks ago now and it all came back on without problem when the power was restored. So could anyone please help me with this? I'm relatively proficient with all the above devices but admit to being a little overwhelmed in this case.
Thanks for reading
Minskin