P9 showing Red in access point mode

P9 showing Red in access point mode

P9 showing Red in access point mode
P9 showing Red in access point mode
2024-11-11 09:49:42 - last edited 2 weeks ago

I have my main P9 connected to my router with an Ethernet cable. I have my P9 set as an access point I can access the internet via the P9 but the it is indicating as Red and flags up as "no internet connection " in the deco app. All deco units have the latest software and I'm using the latest version of the app. To summarise, I have a working internet connection from my devices through the deco units but the app is showing no internet and the main deco is indicating Red. I have rebooted the main deco but problem still persists. Can anyone help please?

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Re:P9 showing Red in access point mode-Solution
2024-11-12 03:55:45 - last edited 2 weeks ago

  @Davesims 

Hi, Thank you very much for the feedback.

Do you have a customized DNS filter server or local firewall system? I think the internet online detection packets from Deco might be blocked by the main DHCP Router.

-By the way, may I know the model number of the DHCP router?

Wait for your reply and best regards.

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Re:P9 showing Red in access point mode-Solution
2024-11-12 03:55:45 - last edited 2 weeks ago

  @Davesims 

Hi, Thank you very much for the feedback.

Do you have a customized DNS filter server or local firewall system? I think the internet online detection packets from Deco might be blocked by the main DHCP Router.

-By the way, may I know the model number of the DHCP router?

Wait for your reply and best regards.

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