WiFi extender dropping 5G signal

WiFi extender dropping 5G signal

WiFi extender dropping 5G signal
WiFi extender dropping 5G signal
2 weeks ago
Model: RE200  
Hardware Version: V1
Firmware Version:

Hi, my Re200 keeps loosing 5G signal, 2.4 signal still connected. is it a problem with the re200 or the internet connection. other devices are connected ( laptop, phone, tablet,) but also randomly loose connection. not all at the same time. Also TV connected by powerline also looses connection probably 2-3 times a night. for about 10 mins a time. Virgin media say there is no issue with my kit or connection and it must be other non virginmedia kit attached to the network ie TP-Link. Help!

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Re:WiFi extender dropping 5G signal
a week ago

  @ozyblu 

 

Hi, thanks for posting question here.

If you are experiencing intermittent wireless connection on the range extender, please refer to the following suggestions:

1. Confirm the extender is properly located based on this guide.

2. Make sure the firmware on the extender is up-to-date.

3. Enable “High Speed” mode if you have a dual-band extender.

4. Disable Parental Control or Access Control (Blacklist/ Whitelist) on the host router if they have been enabled for the extender, according to this guide.

5. Turn off Band Steering (also called "Smart Connect" or "Whole-Home Wi-Fi") and set up different Wireless names for the router's 2.4Ghz and 5Ghz Wi-Fi.

6. Fix the wireless channels on the host router, such as channel 11 for 2.4GHz and channel 48 for 5GHz.

For more details, you may also refer to this thread

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