PPPoE Deco X20 Issue
Hi TP-Link,
I was trying to reconfigure my home network and use existing modem to bridge mode and setup my PPPoE connection with X20 Deco and have got stuck at one step.
My ISP asked me to leave the Access Comcentrator Name field blank, but Deco software is making this field as Required and hence doesn't work at all.
I tried several methods like giving a blank space or PPPoE, however this did not allow the connection to be established.
Looks like the Deco software should allow for this field to be Optional instead of Required.
Requesting for a solution here
Thanks
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Hi, welcome to our community.
As your screenshot show, if your ISP did not provide anything about Access Concentrator Name, could you try to disable "Advanced" and ignore this totally?
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Hello @Marvin_S ,
The Service Name is mandatory hence I'm compelled to use the advanced settings. However as mentioned above Access Concentrator Name has to be left blank.
These are the instructions/configuration specs from my ISP and it his how the modem from ISP is also working with PPoE settings on it.
please advice if there are other ways to achieve this?
thanks.
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Hi, thanks for your further explanation.
Could you please try to turn off Advanced on PPPoE Service page of Deco app and finish the setup process? Then you may check whether internet works or not.
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Hi, I have indeed tried all permutations and combinations and have reached out hear as the PPPoE link is not establishing.
The modem that my ISP provided allows for a blank and hence seems to work seamlessly.
Looks like the Deco software needs an update.
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Hi, thanks for your update~
As the problem you feedback is a little strange, can you share a video to show the the process you how you finish the configuration?
And who is your ISP? What is the model number of your ISP modem?
It is more suggested to contact local technical support for direct help, as they may be more familiar to the local ISPs.
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Hi, Is your internet service provider BSNL?
If yes, I saw some users have tried "BSNL-FTTH" and you could also test whether this one helps.
Wait for your reply and best regards.
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Thanks @Marvin_S & @David-TP for your responses.
unfortunately it's too simple for a video, it basically is just feeding in to Deco's internet connections page a PPPoE username & a password. In addition to which the Service name and Access Concentrator name under the advance page. See screenshots:
The BSNL-FTTH didn't have any success :(.
yes the ISP is BSNL.
P.S: also tried MAC address cloning and setting up VLAN settings from the syrotech. Of course I did manage to put the Syrotech modem in bridge mode to get this to work.
Syrotech model SY-GPON-2010-WADONT and config page screenshot with original settings prior to bridge :
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@internetrocks looking at that last screen shot your ISP router is not in bridge mode and seems to be the router and will be handling your PPPoE connection, in that case change the X20 to access point mode and it hould work fine.
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😁 Just updated the screenshot description in my last post @klipse.
The goal is to enable PPPoE on Deco and drop the management from ISP router.
True and the existing setup already works that way with routing mode+Deco as AP.
So I am convinced that the Access Concentrator Name cannot be 'Required' but 'Optional'.
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Hi, thank you very much for the update.
Iid like to follow up on your case via email and consult with the engineers to see whether there is any workaround.
Please check whether you can receive my email later.
Best regards.
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