Model :

Hardware Version : Not Clear

Firmware Version :

ISP :

I have a pair of these http://www.tp-link.com/en/download/TL-PA4010KIT.html

...and I can't get them to work. So, I'm trying to reset them.

I downloaded and installed the Utility from the link above to my Windows 10 laptop.

But, when I plug in an adapter and then connect it to my laptop via Ethernet cable, and open the Utility, I keep getting the message, "The local device hasn't been connected, please collect the local device."

I've tried two adapters and two Ethernet cables.

Does the Utility work OK with Windows 10?

If so, is there anything I can do to make the Utility detect the adapter?

Thanks.

D.