@Akore Thanks for the suggestion but my drive is set up to remain available at all times. It was working perfectly until several weeks ago. On a side note I actually purchased the AX11000 to replace...

@Kevin_Z Thanks for the quick turn around. Yes I received the email. Some additional information which may be helpful: I have 2 laptops which are running Acronis True Image 2021 backup software...

@Kevin_Z Hey Kevin, Yes it is formatted NTFS and is plugged into the USB 3.0 not the USB-C port. You can see the drive as it is normally in the shot below. When it drops it there is no drive present...

I have been experiencing the same issue recently. It worked fine for a couple of months and then started to lose the USB HDD drive connection. I do a refresh and can then once again access it until...