@patricktoh The issue is not that the utility does not recognize the devices (it does with the latest version) but that it does not offer the user any access to the devices to rename them or...

Ditto here. So where are all these TP link techies? Thiss is a simple problem !

The level of support of this product is poor. Never buying anything with TP on it. After a Windows update devices wont work because the utility and the phone apps wont talk to the devices anymore !