Glad to help restore your sanity. Sometimes things are just not "fixable". And it is much better to bypass it. There are better things to be spending your time on. The bonus of using your own router...

Yes, this is a VM Business contract and a VM Business router. They had even had engineers out on site checking everything, got a new router, and checked the cable run itself. Do your sanity a favour....

I am so glad to see this thread. So it wasn't only me? 15:30 every day. Give or take a few minutes. Client would report "network down". I left a laptop conencted via Ethernet to the VirginMedia...