Hi @Vincent-TP, so far no one has got back to me. To be honest, one of the reasons I chose Omada was the promise of reliable business-grade support and warranty coverage. However, this experience is...

Vincent-TP wrote Hi @usefulnoise Sorry to hear about the poor experience with RMA. Based on your description, this OC200 appears to be faulty and needs to be replaced. Could you please provide me...

Hello, TL;DR: My OC200 V1 appears to be bricked after a failed firmware update. It no longer connects to Omada Cloud, is not reachable from the LAN, and the official reset/recovery procedure does not...

Hi @Clive_A Clive_A wrote Hi @usefulnoise Thanks for posting in our business forum. If you describe this only happening at the sites with ER7412-M2, it might be a problem with the controller. I asked...

@Clive_A any news? My best

@Clive_A You said that it affects all of your sites, does that mean anything related to the AP or switch is not listed? (...) Not as far as I can see. (...) I assume it could be a problem with the...