TP-Link Italy contacted me today with the RMA procedure. Thank you very much for your patience, help, and support, @Vincent-TP

Hi @Vincent-TP I understand that the reseller may need to contact their primary agent/distributor to handle RMA cases, and that is exactly what has already happened. Sorry if I did not mention this...

Hi @Vincent-TP, thanks for checking. Yes, I did receive the email from TP-Link Italy on May 11, but unfortunately it did not provide an actionable solution. In that email I was told that, in order...

Hi @Vincent-TP, so far no one has got back to me. To be honest, one of the reasons I chose Omada was the promise of reliable business-grade support and warranty coverage. However, this experience is...

Vincent-TP wrote Hi @usefulnoise Sorry to hear about the poor experience with RMA. Based on your description, this OC200 appears to be faulty and needs to be replaced. Could you please provide me...

Hello, TL;DR: My OC200 V1 appears to be bricked after a failed firmware update. It no longer connects to Omada Cloud, is not reachable from the LAN, and the official reset/recovery procedure does not...