@mjp79 Go with @David-TP answer first he works for tp-link I'm just free labor :)

@luckystrikes I would wait for @David-TP to get back to you before setting up another account he might have a different work around for you. He starts his shift in about 5 or 6 hours from now. I...

@andresurena It has to be a firmware issue then - They must of not added it to the firmware for your model of plug yet. Any luck checking on the plug itself? Below you can find a screenshot of where...

@David-TP Not sure if this is covered by the RMA program or not please advise.

@andresurena If the device is already set up you can find the code in the Tapo app by going to Device Settings > Device Info > Matter Setup Code. The matter code also might be on a sticker on the...

@luckystrikes Going to assume the Mikrotik is your modem. Can you provide the model number? The two deco's ignoring the Ethernet cable are they the AX50 and slave decos? If yes see if this post helps...