@kld39 While we wait for David can you submit your log file? You shouldn't of had to reset it to get everything to work right Could you please refer to this link to help me submit the Deco APP log:...

@Denarius Hi, thank you very much for your feedback. Could you please refer to this link to help me submit the Deco APP log: How to submit Deco APP log @David-TP

@David-TP

@David-TP

@David-TP

@Raymond175 Here are some trouble shooting steps below if none of them fix your issue please get back to us TY. Step 1: Rule out your ISP and check cables Test your modem: Connect a computer directly...