Thanks for your input Enson. The problem is still there so I will email the support link you provided as the best way to tackle the problem. Rob

So STILL no response about this problem from tech support? Rob

Yes, I extracted the file after downloading. Hardware and firmware is listed in my post above. Yes it is an EU version. Rob

Why no response from support? Rob

I have a similar problem with a new Archer MR200. It will not allow an L2TP VPN pass through even though this function is enabled in the ALG tab. I have downloaded the "firmware to solve this issue"...